Salesforce Consulting Services
Salesforce is a powerful enterprise toolset for your customer relationship management (CRM) platform, content management system (CMS), and digital experience platform (DXP) solution. One integrated platform can give your organization all the tools to run a modern marketing program, bringing customers and companies together.
Salesforce Marketing Cloud
A marketing automation solution to manage email marketing, social media marketing, mobile messaging, advertising, customer journey mapping, and data management. Key features include:
- Email Studio
- Social Studio
- Mobile Studio
- Advertising Studio
- Journey Builder
- Audience Studio
- Analytics Builder
Salesforce Sales Cloud
A platform designed to enable sales teams to effectively manage their leads, opportunities, accounts, and contacts throughout the sales cycle. Key features include:
- Contact and account management
- Opportunity management
- Lead management
- Sales forecasting
- Sales collaboration
- Sales analytics and reporting
- Mobile access
Salesforce Service Cloud
Customer service and support platform that enables customer support experiences, manages customer inquiries and issues, and drives customer satisfaction and loyalty. Key features include:
- Case management
- Omni-channel routing
- Knowledge base
- Live chat and messaging
- Social media engagement
- Self-service portals
- Service analytics and reporting
Salesforce Commerce Cloud
Cloud-based e-commerce platform enabling businesses to create engaging, personalized digital commerce experiences. Key features include:
- E-commerce website development
- Mobile commerce
- Product catalog management
- Personalization and merchandising
- Order management
- Payment and checkout
- Marketing and promotions
- Analytics and reporting
Salesforce Tableau
A powerful data visualization and analytics platform that helps businesses uncover insights from data, make data-driven decisions, and drive business growth. Key features include:
- Data connectivity and integration
- Data exploration and visualization
- Advanced analytics and forecasting
- Collaboration and sharing
- Mobile access
- Embedded analytics
- Security and governance
